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FAQ

DO YOU SHIP DOMESTIC/ WORLDWIDE?
Yes, we offer free shipping on all items in the United States.
International shipping is free for orders over $75.00
WHAT METHODS OF PAYMENT DO YOU ACCEPT? 
We accept Credit Cards, Debit Cards, Gpay, PayPal and Bank Transfer (through PayPal).  
  
HOW SAFE IS MY PERSONAL INFORMATION?  
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process.
For more information on how we secure and use your information, please consult our Privacy Policy. 
  
HOW DOES SHIPPING WORK?  
Ella Harding partners with local and global merchants in order to provide you with the best possible prices.  
All orders are shipped from our US fulfillment center in California. We use USPS, FEDEX, UPS and other global carriers.

CAN I CANCEL MY ORDER?  
Yes. Cancellation must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. 
All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account. 
 
I ONLY RECEIVED PART OF MY ORDER, WHERE IS THE REST?
We sometimes use different suppliers which means some orders may not arrive at the same time.
 
HOW DO I TRACK MY ORDER? 
When you place a purchase, an order number will be provided.  You can go to Track Your order page. 
WHAT HAPPENS IF I RECEIVE A DAMAGED ITEM?
Please open, examine and try on the items that you have purchased immediately after receiving your order. You must report any damaged item within 2 days of when your tracking says you received your order. Picture proof must be provided. In the rare event that you receive a damaged item we will send you a replacement free of any charges. 
I USED THE WRONG SHIPPING ADDRESS, HELP? 
If you used the wrong shipping address contact us within 48 hours so we can make our changes before your order is processed, once your order is out for delivery we can no longer make any changes.  

HOW DO I BEOME AN AMBASSADOR?
Visit our Brand Ambassador page

QUESTIONS, COMMENTS & CONCERNS? 
Email: EllaHardingSwim@gmail.com or
DM us directly on Instagram: @ellahardingswim
 
 

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